FAQ

Choose your product and style, add it to your cart, click “Checkout”, enter your details and payment method, done. You’ll then get a confirmation by email.

PayPal, Klarna (pay later), Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Sofort.

Yes, as long as it hasn’t shipped yet. Just contact customer service.

No, discounts can’t be combined.

Reload the page or try a different browser. Check all required fields and try another payment method if needed. If that doesn’t help, write to us via the contact form.

€2.90 within Germany, €4.90 to all other countries. Orders from €65 ship free within Germany.

Germany 1–3 business days, Austria 2–6, Switzerland & EU 3–8 business days.

You have 60 days from receipt. Personalised products with engraving are excluded.

Once we’ve checked your return, we refund the amount to your original payment method. Depending on the provider, this takes a few business days.

Sorry about that! Send us your order number and a photo or video via the contact form and we’ll quickly find a solution.

6–8 cards: 6 in the card holder, 2 in the inner pocket. Embossed cards take up 2 slots.

The aluminium card holder blocks outside signals and dampens your cards’ response signal. According to the German consumer group Stiftung Warentest, RFID blockers shield around 99%.

Turn on engraving on the product page, enter up to 2 lines with 25 characters each, and order. Engraving is in white only: colours or flags aren’t possible.

Yes, our wallets and the Keyholder come in a gift box.