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CONTACT & HELP
How can we help?
Most questions are answered quickly: check here first. For everything else, there’s our contact form.
FAQ
Where is my parcel?
You’ll find the current status via the link in your shipping confirmation. If the status hasn’t changed for 5 days, contact us via the contact form.
How long does delivery take?
We usually ship within 24 hours. Germany 1–3 business days, Austria 2–6, Switzerland & EU 3–8 business days.
Can I change or cancel my order?
Yes, as long as it hasn’t shipped yet. Write to us as soon as possible via the contact form, with your order number.
How do I return something?
Fill in the return form, put it in the parcel and send it insured to our return address in Hamm, Germany. You’ll find all the steps on the Returns page.
When will I get my money back?
Within 7 business days of receiving your return at the latest, to the payment method you ordered with.
My item is faulty: what should I do?
Sorry about that! Send us your order number and a photo or video via the contact form and we’ll quickly find a solution.
Can I combine discount codes?
No, discounts can’t be combined.
Will I get an invoice?
Yes, we send the invoice by email. There’s no invoice in the parcel.
Your question wasn’t here?
Write to us via the contact form: we’ll get back to you within 24–48 hours.
